Roaming while within Fizz Coverage Area Map Pt 2?
I somehow closed the previous thread inadvertently, sorry about that,
I have used fizz at my cottage for 2 years near Wakefield Quebec outside Ottawa/Gatineau and have a Quebec coverage plan, The cottage is well within the Fizz coverage map. I recently received a Fizz email recently stating I was roaming too much and they may cancel my plan. Not sure what has changed recently but I checked and Fizz EXT is being displayed and the carrier code is Videtron (302500). I am using the mobine.bn APN. This is the only tower for miles and in order to be included in the coverage area this is the only possible tower.
I phoned Fizz and the just said if it is showing Fizz-EXT you are roaming and thats it. Which was frustrating.
Any ideas? At best the cvoerage map is false advertising as even on the road beside the tower it says roaming.
In response to a question: The cottage is well within the green band on the coverage map. I only use the fizz plan at the cottage thus I should never be marked as roaming. It is also used almost exclusively for hotspot to computer. Perhaps this has an effect.
I have used fizz at my cottage for 2 years near Wakefield Quebec outside Ottawa/Gatineau and have a Quebec coverage plan, The cottage is well within the Fizz coverage map. I recently received a Fizz email recently stating I was roaming too much and they may cancel my plan. Not sure what has changed recently but I checked and Fizz EXT is being displayed and the carrier code is Videtron (302500). I am using the mobine.bn APN. This is the only tower for miles and in order to be included in the coverage area this is the only possible tower.
I phoned Fizz and the just said if it is showing Fizz-EXT you are roaming and thats it. Which was frustrating.
Any ideas? At best the cvoerage map is false advertising as even on the road beside the tower it says roaming.
In response to a question: The cottage is well within the green band on the coverage map. I only use the fizz plan at the cottage thus I should never be marked as roaming. It is also used almost exclusively for hotspot to computer. Perhaps this has an effect.
18
Answers
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Coverage map is where you can get signal. But you need to stay on the green coverage in the majority of the time.
The red zone is where you get signal tower from other provider but you cannot stay there too long. It's a deal between other providers.
Fizz-EXT mean, you still can get signal but you are not in the green zone.
Is your cotage near wakefield inside the green zone or the red zone? How much time did you you stay in the red zone? I have eard that this is 3 month maximum.
If you are at the limit between the red and green zone, you can choose the tower you want to connect, because by default, the smartphone take the stronger available.7 -
I am 100% of the time 100% within the green zone as the phone never leaves the cottage. It has never been used outside the green zone. The tower I am connecting to is a mile or 2 inside the green zone. It is the only available tower6
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Hi,
i hope you will get your answer.
Have a nice day
2 -
Patrick got the best answer
2 -
Hello Daly,
As Patrick suggested, you need to stay on the green coverage in the majority of the time.
If you have any other questions, do not hesitate to contact us, as we'll do our best to help you out. We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina2
This discussion has been closed.