Disconnected twice a day and today after 4PM we are unable to connect the modem?

Andrea V. #24002

My modem only have 2 lights o n since 4PM. I am unable to have internet . I have been having problems since day 1. I really need help or I am going to change for another internet supplier.

Mike

Do you have the lights with the arrow symbols on?
Did you try to turn off the modem for 5 minutes?

Whizz

Hello Andrea,
Apologies for the encountered issue.
I have verified your modem on my end as well and it appears to be fully offline, but no issues regarding the grid appear to be registered. Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in on both ends and plug the modem in a different power outlet. A few more helpful tips can also be found here:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the issue still persists, please reach us directly by Facebook messenger or through chat using the link above while logged into your account between 8 AM and 9 PM.
Thank you for your understanding.
Have a good day.
Catalin