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Billing cycle ?

I want to change my plan for the next billing cycle but it seems that I am stuck in my previous cycle. When looking at my usage it shows -16 days remaining so I cannot change my plan until the end of my previous cycle that was 16 days ago.

Answers

  • Alex_L
    Alex_L Posts: 177
    Better call Fizz.
  • MichelP
    MichelP Posts: 8,352
    Vincent,
    You can change your plan (this change must be done before 48 hours of the end of your billing cycle).
    Be informed that this change will be effective at the beginning of your next billing cycle.
    You can also contact the customer service of Fizz by chat from 8h00 to 21h00 each day.
    First, connect you to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
    Click on the green chat bubble when you see it down to the right of the page.
  • Kurt V.
    Kurt V. Posts: 351
    Contacting fizz is the right call here
  • Try to contact support to see if there is something they can do!
  • Whizz
    Whizz Posts: 7,853
    Hello Vincent,
    I am really sorry about this unpleasant situation that you've encountered.
    I've checked your account and I've escalated this towards our technical team in order for them to have a look.
    As soon as they will finish the investigation, you will be notified by e-mail.
    If you encounter anything else or need our assistance, don't hesitate to reach out to our support department following Mike's steps.
    Have a good one!
    Nicolae Bogdan
This discussion has been closed.