When I try to pay for my sim card I get message "Payment method declined"

Kseniia S.

My billing address is different from delivery address but both of them are correct. I was trying with different credit cards but it still doesn't work

Mike

For this kind of error only the support can help you out

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
3- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Kseniia,
Please, contact the Fizz customer service for help by chat.
This service is available from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the right of the page.

Kurt V.

Gotta contact fizz support.

Whizz

Hello Kseniia,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
As Mike suggested, follow the steps he provided and our support department will assist you with this unpleasant inconvenience.
Have a good one!
Nicolae Bogdan