Apn setting not showing in my phone

Randy S. #21537

Says no sim card found and 911 calls only

Mike

Try to remove the SIM and be sure to insert in the right slot
Some phone have multiple slots and also a slot that can be used for a memory card and the SIM
Take a look on the phone user guide too.

If you have the possibility to test the SIM to a different phone will be great, to be sure that the SIM is not damaged.

You can also contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/lost-stolen-mobile
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Victoria C. #24523

Maybe an old phone?

MichelP

Randy,
For technical help, you can contact the Fizz support customer service by chat (from 8h00 to 21h00).
First, connect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Click on the green chat bubble when you see it down to the right of the page.

Pascal

Close your phone, verify if your SIM card was inserted correctly and put it back. Restart your phone.

Kurt V.

Like the others have said, this will most likely be a problem with the sim card or the phone.

Victoria C. #24523

Oh right, it might be the problem with the SIM card like others said!

Whizz

Hello Randy,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Have a good one!
Nicolae Bogdan