Low download speed?

Catalin C. #27101

Only 0.13 download speed

Mike

Did you try to turn off the modem for 2 minutes?
Did you test the speed with the Wifi or a computer connected with the ethernet cable or the Fizz App?

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Fizzy

Please try restarting the modem.

If problem continues, try factory reset of modem. Press and hold down the reset button (behind the modem) for 10 seconds.

Whizz

Hello Catalin,
Apologies for this unpleasant inconvenience with your speed status.
As Mike and Fizzy suggested, please follow the steps they've provided and if nothing is changing and the situation persists, please follow the steps Mike provided and contact our support department.

Have a good one!
Nicolae Bogdan