Internet Issue (started July 18th) - dropped packets?

Bogdan E.

Hi, since yesterday around 5 PM my connection is not reliable (requests timed out on pings, upload is between 0.2 and 10.0 Mbps).
I've restarted the router once from the mobile app ... anything else that I can take a look at?

Whizz

Hello Bogdan,
I apologize for the situation that you've encountered.
Our contact methods can be found on the following link https://fizz.ca/en/contact-us , you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I suggest you check the following FAQ https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix for additional steps to follow.
Once you contact our support department, make sure you provide them a picture of your modem status, some speed tests done in ethernet connection, and wi-fi.
Have a good one!
Nicolae Bogdan