How to update the modem return status?

Camilo A. #27095

How to make a Costumer Service representative to update my modem return process. Which is ended for more than month now and I keep receiving emails about charging me! I have the prove of delivery.

Whizz

Hello Camilo,
I really apologize for this unpleasant situation that you've encountered.
As I've checked your account, the information is true, the dedicated team that handles the modem return is investigating this.
Please rest assured, that the e-mails are sent by the system automatically, once we have your modem status an e-mail will be sent your way regarding this situation.
The modem return depends on Post Canada and how fast they register the order into our system after they've delivered it.
If you encounter anything else suspicious or you need further help, don't hesitate to contact our support department by following the link https://fizz.ca/en/contact-us
Have a nice one!
Nicolae Bogdan

Fizzy

Hi Camilo,

You have received a reply from Whizz, Fizz team member.

You did well. It's always a good idea to keep receipts/track of your package delivery.

Rest assured that if you are accidentally charged for the modem, you will be refunded in the end.