Brolen modem

Martin T. #14041

I broke the male adjustement in the back of the unit

clau3166

Hi Martin, if it is broken I don't think the community can help you. I recommend that you contact Fizz directly either via Facebook Messenger or using the green pop up chat bubble during business hours. Good luck

CaptFanta

You should definitely contact Fizz by Facebook Messenger here: https://www.facebook.com/fizzca/

FizzyBuoy

Like others said, contact Fizz for support. Here is a link:
https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Hope this helps

MichelP

Martin,
If the connection with the câble is broken,
you need to contact the Fizz customer service by chat (from 8h00 to 21h00.
First, connect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.

Whizz

Hello Martin,
I have verified and I see that you managed to contact us on Live chat, and the situation was solved.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a good day.
Adelina