I received my fizz internet box a few days ago but i keep receiving emails saying that i missed my a

Anne-Sophie B. #27022

I received my fizz internet box a few days ago and it works very well, but i keep receiving emails saying that i missed my appointement and I need to reschedule it. How can I notice them that i did not miss my appointement?

Whizz

Hello Anne-Sophie,
I've just checked your account and I see that you've already reached us via live chat and a colleague of mine has helped you further to have this situation verified by our dedicated team. As soon as we'll have an update on your situation, we'll get back to you via email.
Have a good one!
Radu