Why my fizz box dosent work anymore?

Olivier G. 61178

box is not working anymoree

Mike

Can you give more information?
The lights are on?
Which one?

Jorge C. #7735

As Mike said, we need more info. A detailed description of your issue will help provide a detailed solution

Ajaykumar

My internet has not been working since yesterday and all I received information from Customer service is that there is maintanace in my area.
Funny part is that the internet was working and I accidently unplugged the wrong power cable. after that the internet never came back and now it is more that 24 hours without internet

Jorge C. #7735

Ok, So I know Videotron has been doing some work in a few areas. Maybe that's the reason. There are other users with the same issue. you should contact fizz support
Your can also send a message by Facebook
https://facebook.com/fizzca and send a message

Olivier G. 61178

Box just died... no explanation. Now its all blanc.no matter what

Jorge C. #7735

I that case for sure contact them via Facebook or the chat bubble.
https://fizz.ca/en/contact-us
I hope your problem is solved soon

Mike

Then if you already try to plugin in a different outlet
contact the support

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Whizz

Hello Olivier,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Have a good one!
Nicolae Bogdan

SuperFizzeur

Hi Olivier.
I think there an outage in your area, please wait at least 24 hours to let technician repair the trouble. If the trouble is not resolved after 24 hours, ask an official fizz support rep.
Have a nice day,
Sincerely, Matt.
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Olivier G. 61178

The maxhine doesnt even start. There is a problem send someone. Oups sorry they already tell me that but its between.7ham to 8pm WTF