Its almost 24 hours and my internet is still not working

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Ajaykumar
Ajaykumar Posts: 91 ✭✭
in Internet
I have tried speaking to customer service and all they say that there is maintenance going in my area. In 20 years I never had my internet down for more than couple of hours
Customer service does not give you any information as to what kind of work is being done

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  • Ajaykumar
    Ajaykumar Posts: 91 ✭✭
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    Just now they are telling me that it will not be up for couple of days
  • Mike
    Mike Posts: 20,751 ✭✭
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    The maintenance is done by Videotron or someone for videotron :( Fizz does not have any say on that
  • gabibel
    gabibel Posts: 39 ✭✭
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    Maybe try restarting your router first, in case that's the problem?
    If not, I'm sorry. I don't see much else to do than wait.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Ajaykumar.
    Please ask a technician by contacting the support rep.
    Have a nice day.
  • Carlos H. #21353
    Carlos H. #21353 Posts: 11 ✭✭
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    Por lo regular los problemas técnicos suelen ser por la compañia principal a la que Fizz le contrata la infraestructura
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    Awful! How do you even live without internet for more than "a couple of hours"?! *sarcasm*
  • Ajaykumar
    Ajaykumar Posts: 91 ✭✭
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    Its more than 3 days without internet now. All customer service said was it will be resolved asap. And then one guy said you will be out for couple of days.
    I don't understand if my neighbor had same cable from videotron and his is working fine then where is this maintenance done.
    I am not sure how much time does it take for Fizz technicians to resolve and issue or they don't want to change my modem if that is broken.
  • Whizz
    Whizz Posts: 19,172 admin
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    Hello Ajaykumar,
    Apologies for this unpleasant situation that you've encountered.
    I've checked your account and saw that you've reached our support department, as Mathieu indicated, and they've provided you a solution and a technician visit was set.
    If you encounter anything else, don't hesitate to contact us by following the link  https://fizz.ca/en/contact-us with our contact methods.
    Have a nice day!
    Nicolae Bogdan
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