Undercut speed?

Jess R.
Jess R. Posts: 3 ✭✭
Late last month, I felt like the speed of the network wasn't enough for our use, so I increased from 30mbps to 60mbps. I was charged at my monthly bill for that change earlier this month, but my speed is back at 30mbps despite having being charged the extra price for the 60mbps service I'm not receiving!
In fact, I'm on the 5g network right next to the modem and I barely hit 20mbps... I even checked in my plans to be sure and it has been properly charged yet not changed and I can't even change it back because the option is gone. What's going on?


  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    If the problem is resolved, could you please close the question.
This discussion has been closed.