Add-on-International call 60 min of China can not working ?

Linyan
Linyan Posts: 1 ✭✭
in My Mobile
in my plan-> I purchased 60min international call of china, You can see it ,
but I can not used and it doesn't work! when I call a phone number of China .

Answers

  • Mike
    Mike Posts: 21,579 ✭✭
    You need to enable the international calls

    1- Go to My Plans in your Fizz account.
    2- If there is more than one plan on your account, scroll to the plan you wish to change.
    3- Click on Manage and choose Advanced parameters.
    4- Next to No International calls, slide the radio button to Off.
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Linyan,
    Apologies for the encountered issue.
    Regarding your international calls, please perform a reboot of your mobile device and after activate airplane mode for 30 seconds then turn it off and try to make the call by adding before the number +86. Also, make sure that when you are trying to place the call you are inside your plan's coverage area. A few more helpful tips can be found here:
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    Thank you for your understanding.
    Have a good day.
    Catalin
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