My technician was supposed to come by to install my Internet, but he never showed up?

Giordano B.
Giordano B. Posts: 3 ✭✭
in Internet
I was supposed to receive a technician between 12 and 5 today, but he never came.

Answers

  • Mike
    Mike Posts: 21,750 ✭✭
    Sometimes they have problems with previous installation
    Tomorrow you need to schedule a new appointment

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
  • Fizzy
    Fizzy Posts: 11,974 ✭✭
    Hi Giordano,

    It's the weekend and the bad weather earlier was not really helping.

    Hope the technician will be there soon. Give it a couple of hours.

    Otherwise you will have to reschedule the appointment.
    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
  • Jean B. 15359
    Jean B. 15359 Posts: 253 ✭✭
    I hope I won’t have that problem in 4 days!
    Tell me what was the solution you found. Has the technician showed up in the end today?
  • Giordano B.
    Giordano B. Posts: 3 ✭✭
    The technician showed up late around 6, but he wasn't aware he had to help set up the infrastructure so that cable internet could work at my house (we currently have DSL). If anyone can help inform me how I can tell the next technician this in advance, I'd appreciate it. Is there a fee? Also, I can't apply for another appointment! Any help is really wanted!
  • sokarina
    sokarina Posts: 170 ✭✭
    The best thing would be for you to contact support. Hurry up if you can they're open from 8am to 9pm!
  • Fizzy
    Fizzy Posts: 11,974 ✭✭
    Giordano,

    You have to wait until tomorrow to reschedule the appointment.

    There is no installation fee to install the wiring. Although they should be aware now, you can contact Fizz support by chat to let them about this infrastructure requirement. The chat service is available every day from 8 a.m. to 9 p.m. EST.
  • Whizz
    Whizz Posts: 23,693 admin
    Hi Giordano,
    First, you'll have to wait for the missed appointment email notification that you'll receive within 24 hours and then to reschedule the appointment from your account by going to My plans > Manage > Appointments. You have more details provided on the FAQ that Mike and Fizzy has provided to you. After you've done that, to be able to help you further, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a nice evening!
    Radu
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