Why nobody don't capable solve my problem in this company ?
arash R.
Posts: 7 ✭✭
It is 5 days that I want to buy home Internet but at the time of paying, I received the message say that the payment is denied. Today, I communicated with the one specialists in customer service. She get all the data of me and finally she said that I don't know. Soooo, if she didn't know, in this company, nobody isn't here to solve the problem of customer. If not, I starting to change the idea of my friends to switch to Virgin or videotron because their servise are very good and they respond and respect to their customers.
18
Answers
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If the payment is denied, its probably on your credit company side. You need to enter the EXACT same address of your credit account.7
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When the problem was because of the address, I received the message about my address but now, I receive denied. Why?6
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Why the customer service get all my documents ? For solving in their system but why she can't do anything ? She verified all of that.6
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Hello arash,
Checking your account I could see that the information and the documents you've sent were delivered to the team dedicated with this kind of errors to be verified and as soon as an answer will be provided, you will be notified by our support department with further steps to follow.
Until then, I suggest you wait for the e-mail. I also apologize for this unpleasant situation.
Have a nice day.
Nicolae Bogdan6 -
If the payment is denied, its probably on your credit company side. You need to enter the EXACT same address of your credit account.5
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Hi Arash. Thanks for your question.
Like Nicolae Bodgan Voicu from Fizz say, an ticket is opened and you need to wait for the support department e-mail. An e-mail will come to you shortly. Users can't help here.
I apologize.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!
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