How to log in?

Michele G. #25902
Michele G. #25902 Posts: 1 ✭✭
Internet connection stopped working. Not able to log in anymore.


  • sman
    sman Posts: 3,750 ✭✭
    Hi Michele,

    Thanks for your fantastic question.

    In your case I suggest contacting a fizz customer service by clicking on the green chat bubble available in your account dashboard, or by joining a customer service by Facebook under the name Fizz.

    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Whizz
    Whizz Posts: 17,911 admin
    Hi Michele,
    I've just checked your internet connection and everything is looking good now. Your modem is on-line and the signal are within specs.
    If this issue will be happening again, I would advise you to verify if both of your cables (the coaxial and the power one) are properly plugged in and screwed tightly. Avoid using an extension cord or power bar. Make sure that your outlet is not linked to a switch that can be easily turned on and off by mistake. You can also test with another power cable or plug it in another outlet. You can also reset your modem again to its factory settings. We have a dedicated FAQ that can help you further:
    If the issue is still present, I'm kindly asking you to contact us in private by live chat or via the social media channels: Facebook Messenger or Twitter. Please check the info provided on the following links:
    Have a nice day!
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