SIM card not delivered even though Fizz says it was. What happened?

Denise C. #25733

Hi.
I would like to kindly request for help!
I have looked the system to see the status of my SIM card delivery, since it was scheduled to be delivered on July 2nd (and I really needed this to be delivered until today) and your system says that my SIM card was delivered. The truth is that it WAS NOT delivered!
I was home all day...all week...as always since this Pandemic took place... and nobody came to deliver anything. In the system of the delivery company, there is a signature that can not be considered one... It is a X!!! Not me, nor my husband have signed this. =( =( =(
Can you please solve this problem?
What could have happened??? To whom this SIM card was delivered???? Because it was not in my house.
I must say I am very disappointed. I have barely started my relationship with you and I am already having trouble. =( =( =(
I got a extra dose of disappointment after I have seen so many other complaints similar to this one that seems to be unresolved on your community hub.
I hope you can solve this as soon as possible.... and I can have my SIM card until saturday otherwise I will reconsider changing providers...as I won't be able to have my phone up and running when mostly needed before I travel.
Please help?
I am looking forward to hearing from you.
Thank you.

Mike

Here we are users,
The delivery company sticks the envelope with the sim on the front door of the building because they don't have access inside. So it can get stolen.

Usually the support asks to buy a new one and they will give you a refund at the activation

If you have a nearby a couche tard you can try there, here the list
https://fizz.ca/en/couche-tard-sim

Contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-order-sim-card
3- The green chat bubble should appear after a few seconds in the bottom right corner.

vanigh

Hello Denise
Same old story happens too often, the local courier sticks the sim envelope on the front door, and often it gets stolen, happend to me also, solution, order a new sim, activate your Sim and support will reimburse you for the stolen SIM. Its frustrating and disappointing not much we can do...
Welcome to Fizz, don't be shy to use my referral cod for $35 rebate.
vanigh @ https://community.fizz.ca/questions/2377850-can-share-referral-code-greatest-number-people

sokarina

It's sad that it happened. Best option would be for you to contact support to see if they can resolve this for you. I mean you paid for it you should get it. Good luck!

Daniel P. 53829

Maybe wrong address? Try calling fizz and I’m sure they will help you out

Whizz

Hi Denise,
You've just received a private message regarding this matter.
Have a good one!
Radu