30 minutes heads up before installation ?

Katherine S. #25646
Katherine S. #25646 Posts: 1 ✭✭
in Welcome and join
A technician is supposed to come to my house today between 12:00 P.M and 5:00 P.M . Will I be getting a heads up saying that the technician is on his way to my house ? Just wondering if I have to stay put for the next five hours.

Answers

  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    I really don’t know
  • Unisyncs
    Unisyncs Posts: 11 ✭✭
    Hello Katherine,
    Thank you for your question.
    Sadly you will not receive a heads up. Technician "should" arrive within the time frame provide. Please note that sometimes they may get stuck at other clients house and may arrive late. I know yesterday was a very busy day for them. If you don't receive a technician fizz offers multiple ways to contact customer service. Find what option best suits you at https://fizz.ca/en/contact-us
    If my answer has solved your issue you can close this topic by selecting "make best answer"!
    Have a great day!
    -Unisyncs
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Katherine! Thanks for your fantastic question.
    The technician is suppose to call you before coming to your home.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Whizz
    Whizz Posts: 23,036 admin
    Hello Katherine,
    I have verified your Fizz account and the intent plan is fully active, and the installation was done successfully. :)
    Please contact us back if you have any other questions.
    We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a wonderful day.
    Adelina
This discussion has been closed.

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