Data and calling not working?

Zubair D.

For the past month or so I realized my phone's data never works. I never realized cause I would aways stay home but when I try it it says "Fizz EXT" and shows one bar. So I figured I live in a place with low Fizz coverage but then as I started to leave the house more I realized it just doesn't work. I tried in the places that it worked before and drove around Ottawa for work and it doesn't connect. And then I realized I can't even call or receive calls. I need help on this I feel like I have been wasting my money.

CaptFanta

Have you restarted your phone after insering the SIM card ? You could also try to configure the APN on your phone, here the procedure: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Whizz

Hello Zubair,
Can you please contact us on Live Chat in order to help you further, by trying some manipulation?
Here you can find all the ways to contact us: https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina