Fizz wi-fi app not connecting to modem when VPN (IPvanish) is on

Gaston S. #8697
Gaston S. #8697 Posts: 1 ✭✭
in My Mobile
Why is the Fizz not connecting to the modem when my VPN is turned on.When I turn the VPN off I get a connection and the speed test only gives me a reading : Internet to modem but not modem to device

Answers

  • Mike
    Mike Posts: 21,398 ✭✭
    Check on the VPN setting if you exclude the 192.168.0.1 net ask 25t5.255.255.0 to be tunneled to the VPN
  • CaptFanta
    CaptFanta Posts: 273 ✭✭
    Is it only with the app ? Have you try to access it in a browser by tapping 192.168.0.1 in the address bar ?
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Sorry I don’t know
  • Whizz
    Whizz Posts: 22,510 admin
    Hello Gaston,
    When this kind of issue appears, you may also check if the IP of your VPN is a Canadian one, otherwise the Fizz WiFi app won't recognize your modem. I would also recommend you to contact your VPN provider and to make sure that all the settings are properly done. We also have an FAQ that may come in handy: https://fizz.ca/en/faq/having-trouble-working-home-vpn-or-not.
    If you'll need further assistance form us, feel free to reach us in private by live chat or via the social media channels. Here are contact links:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a good one!
    Radu
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