No coaxial cable but self installation is mandatory?

I do not have a coaxial outlet and would like to join Fizz. With the self installation being mandatory cause of covid-19, will the technician still install it?

Answers

  • CaptFanta
    CaptFanta Posts: 270
    I would contact them on facebook to be sure, your can probably organise a cable installation with them : https://www.facebook.com/fizzca/
  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,891
    Hi Jules,

    No worries. Technicians have face masks and will keep physical distancing measures in place during the installation.

    If you have any questions for Fizz support, you can contact them directly via chat during business hours every day from 8 a.m. to 9 p.m. EST.
    https://fizz.ca/en/contact-us

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Open one of the help links such as: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Optionally you can pay for VIP installation, but it is not mandatory. If you can unwrap the modem box and attach the coaxial cable yourself, you can go for the free installation.

    FYI new customers like yourself will benefit from the current $35 promo.
    https://fizz.ca/en/invite-friends
    Use a referral code in order to receive $35 until July 7 (after that, it's back to $25).
    https://community.fizz.ca/questions/2198337-place-referral-codes
    you can pick mine :D
  • Whizz
    Whizz Posts: 8,548
    Hello Jules,
    Thank you for contacting us.
    I kindly inform you that the technician who will come to bring you the modem in the day you will set the installation appointment, will help you further with necessary cables or outlets installed. You just need to let him know that you need to have installed a coaxial outlet.
    If you have any other questions, please contact us at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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