Double billed, no friend federally applied?

A few things I need some help with, please! In the middle of my cycle, I upgraded my home internet plan and was charged on the same day, June 17 for the upgrade. On June 20, I was charged my previous plan cost on my anniversary day of the month, will the double charge be removed? Additionally, it is my second month and I received an e-mail saying I would get $35 off this month, but have not seen that credit applied on either charge. Yikes, help please!

Answers

  • Whizz
    Whizz Posts: 8,793
    Hello Sheila,
    I have verified and you contacted us on Facebook Messenger, and you were informed regarding the charge of the internet plan, as well the referral program.
    Please let us know if you have any other questions.We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Thank you, gave a great day!
    Adelina
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