Internet is down, then comes back when I reboot the modem, and then goes down again after a few hour

Talbotino

Internet is down, then comes back when I reboot the modem, and then goes down again after a few hours. What's going on ?
This happens on both Wi-Fi and with an ethernet cable.
I also use Videotron for work, and I have no issue, and I get up to 100 mbps.

Mike

It can be a faulty modem

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

SuperFizzeur

Hi Talbotino!
Thanks for your fabulous question!
In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".
It's been a pleasure to assist you today. Have a nice day!
If you have any further question, ask me!
Don't forget to mark my answer as the best!

Whizz

Hello Talbotino,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike and Mathieu indicated, and they've provided you an answer for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Cheers!
Nicolae Bogdan