why is fizz scheduling the change of my plan for november?

Jairo H.

I'm trying to change my plan as for some weird reason, my current plan was set to empty so I'm paying 10$ but have no service at all. So I am trying to change my plan for something more useful, but It says that changes will be applied in November. November seems a bit far considering we are in June. Is this a bug on the displayed date?

Mike

This days they have problems with the dates, the internet installation in April and now the change of your plan in November.

The rule is that the modification are applied to next billing cycle

Contact the support to let them know and fix it for you

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
3- The green chat bubble should appear after a few seconds in the bottom right corner.

SuperFizzeur

Hi Jairo! Thanks for your fantastic question.
Like a said earlier, web programmers have difficulty with web programming languages. The website need to be re-programmed completely. There a lot of bugs.
In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".
It's been a pleasure to assist you today. Have a nice day!
If you have any further question, ask me!
Don't forget to mark my answer as the best!

SuperFizzeur

Hi !
Quick follow-up. Problem resolved?

Anne-laure F.

That's clearly a technical problem. Please tell us if you found a solution.

Whizz

Hello Jairo,
I've checked your account and seen that you were able to contact our support department and a solution was offered for this situation. Could you please confirm that everything is in order now?
Cheers!
Nicolae Bogdan

Sylvieb

I hope your problem is solved. Can you please choose your best answer.
Have a good day.