Service In USA?

hahrens

My phone is not working in the USA but we are paying for the plan that works in USA. Can someone help?

Jambonneau

Hi Hahrens,
Best bet is to contact costumer supports, follow this link :
https://fizz.ca/en/contact-us
Best luck!

Patricia S. #24487

Hi,
I would have said the same as Jean-François,
Regards

Jean B. 15359

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Whizz

Hello hahrens,
Apologies for this unpleasant situation that you've encountered.
Checking your account, your information is correct and you have the correct coverage. In this case, I suggest you open the roaming feature of your phone and try a manual connection to the local network, as in AT&T or T-Mobile.
If the situation persists, please follow the steps from the members of the community to reach out to our support department for help.
Cheers!
Nicolae Bogdan

Anne-laure F.

Hello Hahrens.
Did you find a solution ? I'm interested in using fizz in USA too
Thank you !

Whizz

Hello Anne-laure,
As I've suggested to hahrens, please check the comment and let us know if you encounter any other situation or you're unable to use your services while in the USA, don't hesitate to contact us. Our contact methods can be found on the FAQ Jean-François provided in his comment .
Cheers!
Nicolae Bogdan