New construction - unable to locate address?

Pawel M. #24551

I'd like to sign up for Internet but my address is listed as commercial space. This is a new condo building that got built recently. It's listed on Videotron but Fizz doesn't let me proceed. Any way I can report this?

Fizzy

Hi Pawel,

Please contact Fizz support by chat, they are available from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Pawel,
We are Fizz users like you.
Please, contact the Fizz customer service by chat from 8h00 to 21h00.
To chat:
First, get connected to your Fizz account.
Then, types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Aaron T. #7761

I would Start by trying to contact Fizz Customer support, But then also Contact Videotorn (Parent company) to see if you are indeed in their area as a residence (res) and not Commercial. If it's wrong on Videotron then they have to change it first.

SuperFizzeur

Hi Pawel! Thanks for your fabulous question!
In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".
It's been a pleasure to assist you today. Have a nice day!
If you have any further question, ask me!
Don't forget to mark my answer as the best!

SuperFizzeur

Hi Pawel!
Problem resolved?