Unable to leave voicemail

sabrina M. #24440
sabrina M. #24440 Posts: 1 ✭✭
in My Mobile
People are unable to leave a voicemail when they call. It rings and rings and then goes to the busy tone but never gives an option to leave a voicemail. I have voicemail in my plan and have set it up with my customized message.

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Did you modify the call forward options?
    https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Sabrina,
    I can see that you already contacted us on our live chat and the situation has been escalated further to our technical team.
    As soon as we will have an answer from them you will be notified by e-mail address.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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