whats the vpn profile pptp ?

maude D. #24350
maude D. #24350 Posts: 1 ✭✭
in My Mobile
my internet is not working on cell phone i tried everything its been almost a week please help

Answers

  • Fizzy
    Fizzy Posts: 11,804 ✭✭
    Hi Maude,

    Which phone model are you using?

    To access mobile data, you need to have APN set-up on your phone: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    After setting up the Fizz APN, remember to restart your phone.
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Maude!
    We can't help here, contact Fizz. Provide him the Phone Model and the IMEI to see compatibility.
    Don't put that details here, chat with a rep.
    To reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
    It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
    Have a great day and don't hesitate to mark my answer as the best. :)
  • Whizz
    Whizz Posts: 23,101 admin
    Hello maude,
    I have checked your account and I can see you've contacted our support department and they've managed to assist you with this inconvenience.
    As Fizzy and Mathieu tried to help you with their posts, try following the FAQ and the steps they've provided and if the situation persists, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day!
    Nicolae Bogdan
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