Internet down since 06/11/2020 no way to reah fizz i work from home this is not good

marie B. #24096
marie B. #24096 Posts: 2 ✭✭
I need my internet fix right away and your website is not user friendly an dno customer service emergency available I work from home this is unacceptable

Answers

  • J D. #792
    J D. #792 Posts: 316 ✭✭
    I hope this is a temporary outage for you. Unfortunately Fizz doesn't have a hotline for emergency service. It's an online service only. With the COVID situation where most of the population work from home and whenever the internet is out we have no more life. I feel your frustration. Let's hope Fizz/Videotron can keep the network reliable and have a faster response during this hard time.
  • Whizz
    Whizz Posts: 23,308 admin
    Hello marie,
    I apologize for the situation that you've encountered.
    After looking at your account and connection I could see that your modem is online.
    Could you please let us know if the situation is still present?
    If yes, please follow Mike's steps and contact our support department.
    Cheers!
    Nicolae Bogdan
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Marie!
    Just a follow-up! Have u solved your situation?
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