Where can I find the chat bubble?
alex S. #24042
Posts: 1 ✭✭
in My Mobile
I can't find the chat bubble to chat with a representative. Where is the chat bubble?
15
Answers
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Same here can't find it5
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Hello.
You need to go in Solution Hub, and then search for what you have question about. This will give you a page with results. Simply click on any of those result. In any of those pages results, if you scroll down, you will see the Chat bubble on the bottom right.
Here is a link to a page that will for example give you the Chat bubble.
https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do5 -
Hi Alex and Jian,
Try opening this page. It worked for me.
https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
If you don't see the chat bubble, you can try with another device or different browser. You can also try clearing browser cache and opening a new tab in private mode.6 -
Alex,
First,
Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.6 -
Hi Alex! Thanks for your extra-fantastico question!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 5 -
Alex
Here is the well explained answer from Mike posted previously.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity.
If that happens, send us a private message via Facebook Messenger or Twitter.
C/P0 -
Hello Alex,
I have checked, and I saw that you contacted us already and my colleagues helped you further.
To contact us by Live chat, you can follow the steps that you received here by members of the Fizz Community.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
Adelina1
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