Where can I find the chat bubble?

I can't find the chat bubble to chat with a representative. Where is the chat bubble?

Answers

  • vanigh
    vanigh Posts: 242
    Alex
    Here is the well explained answer from Mike posted previously.
    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity.
    If that happens, send us a private message via Facebook Messenger or Twitter.
    C/P
  • Whizz
    Whizz Posts: 8,273
    Hello Alex,
    I have checked, and I saw that you contacted us already and my colleagues helped you further.
    To contact us by Live chat, you can follow the steps that you received here by members of the Fizz Community.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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