Modem is down. Does not even apear on wifi list.

Sergiu R.
Sergiu R. Posts: 1 ✭✭
in Internet
Reseted power on off couple of times. How to solve? How to get a new modem?

Answers

  • Mike
    Mike Posts: 21,750 ✭✭
    Did you try a factory reset?

    Using a small, sharp object, press the modem’s reset button for 10-20 seconds.
    Once your modem has restarted, follow the same instructions you used when you initially installed it.
  • Whizz
    Whizz Posts: 23,693 admin
    Hello Sergiu,
    I can see that you already contacted us on our live chat and the situation has been fixed.
    I am happy to inform you that the appointment has been fixed for June 6 between 7:30- 12:00.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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