In raison of the pandemic situation I could not send you my modem earlier, so you will charge me the

Maude G. 54582

Hi, I had until June 7th to send you my modem.
However in raison of the pandemic situation the postal office were close around me. I just sent my modem today, June 6th, so you will receive it in few days.
Do you will charge me anyway ? I appreciate not because it’s independent of my volunteer
Thank you

Mike

Here we are users, please contact the support to clarify your situation with them

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Maude,
We are Fizz users like you.
Regarding the delay of the return of your modem;
Please, contact of this matter to the Fizz support customer service by chat from 8h00 to
21h00.
First, connect you to your Fizz account.
Then, types this adress: https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

SuperFizzeur

Hi Maude!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!

Whizz

Hello Maude,
I can see that you already contacted us on our live chat and one of my colleagues helped you.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Thank you and have a great day!
Adelina