Activation pending?

Ken L. #23489

After the transaction with my mobile plan, the status is said as the activation pending for more than four or five hours

Mike

Did you try to insert the sim to the phone?

If it does not work, you should contact the support

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Ken L. #23489

It is still failed

Mike

Did you try to insert the sim in the phone?
The web cannot be updated for some reason

Whizz

Hello Ken,
I can see that you already contacted us on our live chat and the situation has been escalated further to our specialized team.
As soon as we will have an answer from them you will be notified by e-mail address.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a wonderful day!
Adelina