Horrible Upload Stability (started a few days ago) ???

Nicolas D. #23585

Have been dropping an average of 40% frames (upload speed keeps dropping), everything was fine until a few days ago, the chat bubble is not there for 'reasons' so I'm unable to get my issue resolved.
This is a wired connection and the stability tests were done on different servers, the issue does seem to be something in your control and not mine.
I attached a screenshot that shows the dropped frames (you can see them on the left, the bandwith test has been running for about 20mins to ensure accuracy.
I really need this fixed as soon as possible, I would like someone to contact me ASAP, I need this working by 9PM tonight, thanks.

Nicolas D. #23585

I did unplug my rooter for a while and reset my entire network config on my PC.

Mike

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Fizzy

HI Nicolas,

Please check these Fizz FAQs:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

If nothing helps, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open one of the above FAQ links.
3- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Nicolas,
Please, contact the Fizz customer service by chat from 8h00 to 21h00.
First, connect you to your Fizz account.
Then, types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

SuperFizzeur

Hi Nicolas!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!

SuperFizzeur

Hi! Still have the same problem or problem resolved?

Whizz

Hello Nicolas,
I have verified your account and I see that you contacted us on chat and my colleague helped you further.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
Adelina