Just installed the motem... and it won't accept the default password. helpmeplease

Antonia N. #23533

So, all of the lights are on. My devices recognize the internet but I can't log in.
I'm aware I can reset the motem, but hoping to find someone who has had the same issue or who has a specific solution!
I have tried changing up the uppercases and lowercases but am 100 percent sure that is not the issue.
I wish fizz had a helpline... I waited from 8pm to 9pm for a response and now, welp, helpline hours are over.
cgvhbkjnlkm;l,'

Whizz

Hello Antonia,
Apologies for the encountered issue.
Please be aware that except within FIZZ all other " l " letters can be either uppercase i or lowercase L and "0" can be either the digit 0 or the letter O. If it still wont work, please reach us by either chat or Facebook Messenger to verify this with you.
Thank you for your kind understanding.
Have a good day.
Catalin