Fizz voicemail unavailable?

Samuel C. 46429

Fizz texts me automatically to tell me that I have a voice message on my voicemail. However, when I long press the 1 button or manually dial 1-514-647-0999, it doesn't give any audio cue that I have reached my Fizz voicemail, nor does it do/say anything else. After a certain delay, either my phone or the voicemail automatically hangs up (no way to tell why, since no instructions are given). How do I fix this? I am on an Alcatel Go Flip.

Whizz

Hello Samuel,
I apologize for this unpleasant situation that you've experienced with your voicemail.
I suggest you check the following FAQ https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail and see if you need to reconfigure your voicemail.
If the situation persists, please contact our support department so that they can assist you with this.
Our contact methods can be found over the link https://fizz.ca/en/contact-us
Cheers!
Nicolae Bogdan

Samuel C. 46429

Ok, so the issue resolved itself when I got a new voicemail, why somehow gave our lovely voicemail attendant his voice back. It works now, thanks!

Whizz

Hello Samuel,
I am glad to hear your situation got resolved/
Thank you for letting us know about it.
Cheers!
Nicolae Bogdan