Lost phone?

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Khai
Khai Posts: 1 ✭✭
I lost my phone and the plan wasn’t payed for this month but I did have a SIM card. I just now payed for the month so that I can contact my lost phone in case someone took it but the call doesn’t go through.

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  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Khai,
    The delay when a payment is made is around 2 hours.
    I dont think you will get back your phone.
    I also think the sim card inside your phone has been removed.
    Did you inform Fizz that your phone has been stolen?
  • Whizz
    Whizz Posts: 20,703 admin
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    Hi Khai,
    I'm sorry to hear about your phone!
    I see that you've already reached us in private. One of my colleagues explained you the procedure and how to order a new SIM card. I've checked your account and I see that your plan had been reactivated. But you've already cancelled your mobile plan three days ago. If there's anything else that we can help you with, you can contact us again and we'll be happy to assist you further:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a good day
    Radu
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