i just ordered sim card but would like to cancel?

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Samantha N.
Samantha N. Posts: 1 ✭✭
pls cancel

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Samantha,
    We are Fizz users like you.
    Please,
    Contact the Fizz customer service by chat from 8h00 to 21h00 each day if you can cancel this order.
    First, connect you to your Fizz account.
    Then, types this adress:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • J D. #792
    J D. #792 Posts: 316 ✭✭
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    As Mike said. You need to contact support. This is only a community forums
  • Whizz
    Whizz Posts: 20,524 admin
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    Hello Samantha,
    I see that you've already contacted us via live chat. One of my colleagues has already told you that the SIM card orders once placed, cannot be cancelled. But you can still use this SIM card to activate a plan at a later time (as the activation code won't expire), to gift it to a relative or to a friend.
    Have a good one!
    Radu
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