I already payed my bill, my cellular data work but I can’t make a call I mean my mobile phone doesn’

Mohamed B. 54055
Mohamed B. 54055 Posts: 1 ✭✭
in My Mobile
I already payed my bill, my cellular data work but I can’t make a call I mean my mobile phone number doesn’t I need a solution? Urgent !!

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Did you try to put the phone in airplane mode?

    You can also try a reboot

    To chat with the support
    - Go to this page https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone. if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Mohamed,
    I've just checked your account and I see that your payment passed today and your mobile service has been reactivated. You can follow Mike's advise, he gave you some good tips. On top of that, I would also suggest you to switch your phone on the Fizz EXT network and then back again to Fizz. Restart your phone and give it a try. If still won't work, you can reach us in private (Mike has already provided the contact info) and we'll do our best top help you further.
    Have a nice day!
    Radu
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