The Technician checked my cable but I don't think it works right?

Sarah M. #19313

Even though I test my internet speed the test is good but the buffering and loading of videos is unstable even after upgrading my speed and controlling the amount of media is connected to internet.

Whizz

Hello Sarah,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
In the meantime, I suggest you check the FAQ https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix for additional steps to follow.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan

Olivier R. #3666

Ohhh reallyi?

SuperFizzeur

Hi Sarah!
In this case i suggest you to contact fizz, u can contact fizz by facebook under the name fizz or by clicking the green chat bubble available in your account dashboard.
It's been a pleasure to assist you today! Have a great day
Don't forget to mark my answer as the best answer!

Fizzy

Hi Sarah,

Are you connecting to the modem via ethernet cable or wifi?

If you are using wifi, you should check via ethernet cable to confirm whether your internet is working properly. If the problem happens only with wifi, you can check here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If the problem happens again, you can run a speedtest to confirm your results. If your modem has not been restarted for many days, you can try rebooting it.

TheMMc

If internet works your cable works I think your problem is more related to a low internet plan (can be too much devices on your network at the same time or you download a lot (netfix in 4k youtube, etc)) or the network can struggle in your region too. You can contact fizz via the chat to check what is the problem. It can also be the netflix server that struggle to deliver your content because too much people watch Netflix at the same time.