Manual payment

Clelia F.

I would like to change my plan but it wont let me and I set up my account with a pre paid visa because I had one lying around and I forgot to add my cc and now I would like do to a manual payment because my services were deactivated but I can't figure out how to make a manual payment???? Please help!
Thank you.

SuperFizzeur

Hi Clelia!
For a billing situation you should contact fizz! You can contact fizz by facebook or by clicking the green chat bubble available in your account dashboard!
It's been a pleasure to assist you today! Have a great day
Don't forget to mark my answer as the best answer!

Mike

Here are the steps to update a payment method, and associate it to your plans:

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Then, select the payment method you no longer want to us, and click on Delete.
5- Now make your way to My plans.
6-For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

After having associated the new payment method to your plans, you should be able to have a button to make your payment

MichelP

Clelia,
Unfortunately, you cant do a manual payment.
The montly payment of your plan is made automatically with a valid credit card into your account.
See this link to get help to do it:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Whizz

Hello Clelia,
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan