2 times fizz tech failed install appointment, should I continue take appointment?

4 days passed the install, still have no internet, yesterday from 9am to 8pm waiting, no tech show up as appointment, should I continue ask another appointment? stupid question

Answers

  • Whizz
    Whizz Posts: 10,183
    Hello Xiangsheng,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
    If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Please accept our apologies for this unpleasant situation.
    Have a nice day!
    Nicolae Bogdan
  • Xiangsheng
    Xiangsheng Posts: 2
    this link https://fizz.ca/en/contact-us.does not work always, the chat bulb is very hard to make it appear, it`s an hell to communicate with you, while you don`t provide internet. very very bad experience. more than week, I waist my time to complaint with you, what your reply is always same: find a chat bulb to repeat the same story.
  • Whizz
    Whizz Posts: 10,183
    Hello Xiangsheng,
    I apologize for this unpleasant situation that you had to experience.
    After a quick look into your account, I could see that your plan is active, however, you will need to contact us by chat to help you out.
    To find the chat bubble, you need to be connected to your account and surf our website and the FAQs.
    Cheers!
    Nicolae Bogdan
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