International Call not completing?
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Sergio J. #23014
Posts: 2 ✭✭
in My Mobile
iI'm trying to make a call to Brazil, but does not complete, my plan shows that i have enough minuts. WTH is going on??? i need for EMERGENCY and i can't use it.
11
Answers
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@Sergio,
Check this link may be can help, you should buy an add-on : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
You also chat with customer services to solve your problem
Regards
Mo7 -
Hi Sergio, You need to buy a plan for Brazil minutes!
If not working i suggest you to contact fizz directly by Facebook under the name Fizz or by the green bubble in your account dashboard!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best answer!6 -
I'm sorry contact support6
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Guys, i already have the 500min plan. it's shows on my plan. but everytime i try to call my country the call cannot be completed.6
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I have a similar option for a different country
Sometime I need to dial two times
Only to be sure are you using +55, I prefer to use + instead 0116 -
Hello Sergio,
Apologies for the encountered issues.
Please go into your phone's settings menu and connect to Fizz EXT for 30 seconds and after switch back to Fizz and reboot your device. Once the phone has fully restarted and it is connected to the Fizz network, please try to place the call once again, following @Mike's suggestion to place the call with +55 in front of the number. For a few more helpful tips, please also take a look over:
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If the issue still persists, please reach us by chat.
Thank you for your understanding.
Have a good day.
Catalin6
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