Why did my plan changed when I reactivate my account ?

Kawtar D.
Kawtar D. Posts: 1 ✭✭
in Your Fizz Account
After I reactivate my number my plan changed and I have to pay more

Answers

  • Mike
    Mike Posts: 21,688 ✭✭
    You will pay the actual price, therefore, If you had a special price, you lost it
  • TheMMc
    TheMMc Posts: 489 ✭✭
    You will pay the same amount price as the new user like Mike said.
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Kawtar!
    Your price was changed cause you was in a beta period before! Now there new price!
    It's been a pleasure to assist you today! Have a great day!
    Don't hesitate to mark my answer as the best answer!
  • Mo A.
    Mo A. Posts: 234 ✭✭
    @Kawtar,
    If you reactivate your plan more than 60 days, i guess you loose your phone and your plan, but according the Fizz tech, before 60 days, you should keep the same plan.
    https://fizz.ca/en/faq/reactivate
    Regards
    Mo
  • Ismail S. #23029
    Ismail S. #23029 Posts: 14 ✭✭
    maybe your account hoes but hacked
  • Whizz
    Whizz Posts: 23,492 admin
    Hello Kawtar,
    As Mike said if you had stabilization prices and you had unsubscribed when you reactivate you will lose those prices and be set for regular prices as all new clients.
    After looking to your account I could see that you've been in contact with our support department and they've informed you how this work and how the reactivation work.
    Although, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/important-information-mobile-members-who-subscribed-october-17-2019 for additional information about the stabilization prices and what happens when you unsubscribe and reactivate.
    Cheers!
    Nicolae Bogdan
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