SIM card given to an other member?

I got a new SIM card because I lost the old one. When I came to activate it, I log into my account than wrote down the activation code, and than I realize it was activating for a new line. So I got out of there and now it says that my sim card is given to an other member... I don't even see a new line open in my account... If someone may help me that would be appreciated. Thank you

Answers

  • EdmTrance
    EdmTrance Posts: 2,845
    Hi Nicolas.
    You should contact the support rep to remove all the sim from your profile, and re-add it!
    You can chat with a support rep by login in your account dashboard and clicking the green chat bubble or by chatting with Fizz on Facebook!
    It's been a pleasure to assist you today! Have a great day!
    Don't hesitate to mark my answer as the best! :)
  • Whizz
    Whizz Posts: 10,259
    Hello Nicolas,
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
    If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day!
    Nicolae Bogdan
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,713
    This is strange
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