How I can reach support for internet issues? I reset my modem and still it doesn't work.

Dwarkanath
Dwarkanath Posts: 9 ✭✭
in Internet
please i can't work from home. This internet is giving me hard time.

Answers

  • Whizz
    Whizz Posts: 22,961 admin
    Hello Dwarkanath,
    I apologize for the situation that you've encountered, I suggest you reach out to our support where you can have it checked and resolved.
    In the meantime, I suggest you have a look at the FAQ https://fizz.ca/en/faq/my-modem-connected-cable-my-connec... and follow the steps from there. Also, looking at your account, I could see that your modem is online from our end.
    Our contact methods can be found on the following link https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on the mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    Cheers!
    Nicolae Bogdan
  • Mike
    Mike Posts: 21,527 ✭✭
    It seems that there are some problems with hydroquebec in certain area
    Probably is related

    http://poweroutages.hydroquebec.com/poweroutages/service-interruption-report/#map
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Dwarkanath!
    @Mike says there is a problem with Hydro-Quebec. This is not related! Normally a telecom company have electricity generators for prevention of electricicity lost!
    To answer your question, i think it's an outage from Fizz (Videotron). It's could be a cable problem in the street, or at the Videotron Building in your area. Just wait at least 24hours and if the problem is not resolved, try to reach Fizz by clicking the green bubble in your account dashboard or by chatting with Fizz on Facebook.
    It's been a pleasure to assist you today! Have a nice day ! :)
    Don't hesitate to mark my answer as the best! :)
  • Mike
    Mike Posts: 21,527 ✭✭
    @Mathieu, I did not know that you are an expert in network distribution. Sorry probably they have amplifier with generator everywhere

    Check around your home to see if you see big boxes in the electric pole
    And let me know if you see an electric generator
  • Dwarkanath
    Dwarkanath Posts: 9 ✭✭
    Still my internet is not up. Can I get some help here please. My mobile data is also about to finish
  • Fizzy
    Fizzy Posts: 11,760 ✭✭
    Hi Dwarkanath,
    PM me your number or email. I can gift some data to help you until your internet issue is resolved.
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