Why I cannot use my data?

Alassane H.

I have more than 3 GO but out of my home I cannot have my phone connected to my data.
What's going on?

Mike

Check the APN configuration

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Aussi

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

are you connected to Fizz or Fizz Ext?
Are you using an iPhone?

Whizz

Hi Alassane,
I've just checked your account and I see that your mobile plan is in good standing. You can follow Mike's advice and check the APN settings to be properly configured, as well as the FAQs that he provided. You'll find other very useful tips like switching your phone to airplane mode and then off again, or verifying if your software is up to date.
If the issue is still present after trying all the troubleshooting steps from these FAQs, to be able to help you more efficiently, we'll need more details from you. I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a nice evening!
Radu