Wifi network showing up but no internet connection

Tricia E.
Tricia E. Posts: 2 ✭✭
My wifi network is showing up on my phone and computer but when I try to go on the internet their is no connection. I visiting the FIZZ help page and did the following suggestions: restart wifi on computer, restart modem, and reset modem to factory settings. After all that nothing has changed and it’s still not working. Everything is plugged in correctly. Hopefully you can help. Thanks.

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,772 ✭✭
    Hi Tricia!
    It's normal your device connect to wifi and internet not working when there a fizz Signal problem! I think it's an signal problem from Fizz to your modem, it's could be problem in fiber cable on the street, it's could be an outage! Wait 24 hours if the internet is not working, contact fizz by login in your account dashboard, just click the chat green bubble!
    It's been a pleasure to assist you! Have a great day :)
  • SuperFizzeur
    SuperFizzeur Posts: 3,772 ✭✭
    Happy to see you problem is ok :)
    Have a great day! :)
  • Whizz
    Whizz Posts: 18,800 admin
    Hey Tricia,
    I'm really glad to hear that!
    If you'll experience any other issue like this again, you can follow the advice from our community members, or you can reach us in private to help you further. Here are the contact links: https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca.
    Have a nice evening!
    Radu
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